Feedback

We would love to hear from you about what you think of our service – we’re always looking to improve!

If you have any feedback on Bath Nightline, please visit https://www.surveymonkey.co.uk/r/3J8KM63

If you wish to raise a concern about a Nightline volunteer, please contact the SU Community Officer at sucommunity@bath.ac.uk

 

Here is some of the feedback we have received in the past:

“It’s such a valuable service, and peer-to-peer talking can be so much less intimidating and indeed more helpful for it.”

“I called when I was walking home late at night in the dark. It was nice to hear a friendly voice on the other side of the phone, just to let me chat openly about whatever I wanted, and I felt much safer whilst on the phone and happier afterwards”

“It can be difficult to know what to expect from the service, but I would tell people not to feel that they can’t call for any reason because they feel it’s unworthy/ their issue isn’t big enough, because the service is for anyone and everyone”

“It gave me a chance to voice what was going on and make sense of the situation, just by talking about it.”

“Not long after a death in the family, I remember not being able to sleep and feeling very blue. I wanted to stop feeling lonely but didn’t want to wake my housemates, so I just rang Nightline and didn’t say anything.  They stayed on the line with me as long as I needed, and it helped me to feel a little more at peace.”