Frequently Asked Questions

  • Q: Will you tell anyone what I say?

    A: Everything you say to us is confidential and anonymous. However, there are certain instances where we are legally obligated to break confidentiality, but if this occurs while you are calling us, we will try to let you know if appropriate.

  • Q: Who will I be speaking to?

    A: All of our volunteers are students at the University of Bath just like you – they may be on any course or in any year of study. They have been specially trained to speak to other students and talk them through their problems, so you can be sure that there will be a supportive voice on the end of the phone for you.

  • Q: How long can I speak to you for?

    A: We try to limit calls and IMs to 2 hours (or sometimes 30 minutes if we are particularly busy). This is so that we can support as many students who need us as possible. However, if you reach the 2 hour time limit and still feel like you need support, you are free to call us back later in the night, or on another night.

  • Q: Will you give me advice or tell me what to do?

    A: Nightline is a listening service, rather than an advice service. We believe in helping callers to work through issues themselves, as only they know what is best for them. We can signpost to other services if you require specific information or support, but we will never tell you what to do.